Support Center

Get the help you need to make the most of your RoleItUp experience.

Live Chat
Get instant help from our support team
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Chat with our support specialists for immediate assistance with your questions.

Email Support
Send us a detailed message
24h Response

Email us your questions and we'll get back to you within 24 hours.

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Help Articles
Browse our knowledge base
Self-Service

Find answers to common questions in our comprehensive help center.

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Support Hours

Live Chat & Phone Support

  • Monday - Friday: 8:00 AM - 8:00 PM EST
  • Saturday: 10:00 AM - 6:00 PM EST
  • Sunday: Closed

Email Support

  • Available 24/7
  • Response within 24 hours
  • Priority support for Pro users
Common Questions
Quick answers to frequently asked questions

How do I start a practice session?

Navigate to your dashboard and click "Start New Session", then choose your scenario type, difficulty level, and skill focus areas.

Can I review my past sessions?

Yes! All your completed sessions are saved in your dashboard with detailed analysis and performance insights that you can access anytime.

What if I experience technical issues during a call?

If you encounter any technical problems, please contact our support team immediately. We'll help resolve the issue and ensure your session is properly saved.

How is my performance scored?

Our AI analyzes multiple aspects of your communication including clarity, persuasiveness, objection handling, and overall effectiveness to provide comprehensive scoring and feedback.

Other Ways to Reach Us
Email

support@roleitup.com

Phone

+1 (555) 123-4567

Emergency Support
For urgent technical issues affecting your ability to use the platform

If you're experiencing a critical issue that prevents you from accessing your account or completing important practice sessions, please contact our emergency support line.